Shipping & Delivery
HONORMILL has long established relationship with both local and long distance carriers and can manage most logistics for overseas project installations.
What does shipping cost?
A:HONORMILL offers discounted curbside delivery on all items shipping within the continental United States as a default on all orders. If you require in-house delivery, set up and packing material removal-we also offer White Glove delivery for an additional fee when available. Curbside delivery, as the name implies obligates the carrier only to the curbside or fiorst dry location at the address proivided. Customer must make their own arrangements to move the items from that point. HONORMILL is in no way responsible for customers unable to or unwilling to receive their goods at time of delivery for any reason and if refused, customer will be responsible for all applicable fees included but not limited to restock fees and any and all shipping and storage fees where applicable.. If you require in-house delivery, set up and packing material removal-we also offer White Glove delivery for an additional fee.
Shipping to CANADA: HONORMILL may offer shipping on certain items to CANADA. However, due to import costs and cross-border shipping charges we may be required to invoice the customer for additional charges incurred to transport goods to CAN. The customer may elect to proceed with the shipment or cancel the order if it has not already shipped. Customer is also solely responsible for any customs duties in their country.
Will the carrier bring my item(s) into my home?
A: HONORMILL offers "White Glove" as a shipping option on most large items. This option is available during checkout at an additional cost. This service includes delivery inside your house, apartment or place of business (including two flights of stairs), removal of packaging and up to 15 minutes of setup. Additional labor may be subject to additional charges.
When will I receive my purchase(s)?
A: If the item(s) you wish to purchase are in stock, you should receive them within one-two weeks, unless an expedited shipping method has been established. However, HONORMILL offers a wide array of items, many of which are subject to longer lead times and limited stock. We do our absolute best to ensure that the delivery times listed on each and every product page are accurate and up-to-date. If you'd like to place an order but would like to verify stock and / or lead times, please feel free to email us at support@honormill.com.
What if my purchased items arrive damaged?
A: Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are rare, damages do happen once in a while. It is the sole responsibility of the customer to inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Fedex Freight, R&L Carriers, Estes, etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted upon delivery we can no longer accept a return. Please note all custom and made-to-order items such as pedestal tables are not returnable and sold as-is with no guarantee or warranty implied or written.
Do you ship overseas?
A: Depending on the carrier, additional delivery attempts will be made. Redelivery fees may apply if someone is not available to accept delivery. If your order has shipped and you are unable to receive your shipment over an extended period of time, additional storage fees may incur. Alternatively, your shipment may be rerouted back to the manufacturer, thus incurring fees for re-shipment of your order.
How can I track my order?
A: By logging in to your account on the HONORMILL web site, you can view any status updates which have occurred. We are always happy to track your order for you. To track your order, Please email us at support@honormill.com and provide us with the details of your order.
Can I pick up my items?
A: HONORMILL has several warehouses. Our main warehouse is in New Jersey however, many times the item you wish to order will need to be shipped to you. Please email us at support@honormill.com to find out if your item(s) are available for pick up in our HONORMILL warehouse.
How long does shipping take for custom and out of stock items?
A: When placing an order for a custom or out of stock item, you will receive a message during your checkout process notifying of how long the estimated shipping time is for that item. Please note that although we do our best to get your order produced and shipped as soon as possible, these shipping times are estimates only as shipping time may vary. Production times may vary slightly due to production back log, variances in shipping line schedules and other factors that may not be within our control.
All custom orders (items not in-stock at the time you are ordering it) must be paid in advance and are non-refundable. Please allow for variations in color as your computers monitor may not accurately represent actual colors of the materials used. Slight variances in colors or variances in dimension in dimensions of up to 10% is considered normal and will not be accepted as defective. Backordered Items: Items that are ordered and on backorder will be shipped as soon as they are available at our warehouse. Since items received my already be allocated to open customer orders, all backorder items must be paid for in advance. You will be notified when ordered items are received and ready to ship.
