Terms & Conditions
What is your return policy?
HONORMILL wants every one of your shopping experiences with us to be a positive one. We are happy to offer our customers a simple, no hassle return policy. In the event that you are unhappy with your in-stock item, you may return it to us for a period 14 days from date of purchase for a full refund of the purchase price less the actual shipping cost and a 15% restocking fee. This restocking fee helps us to offset the cost when our vendors or manufacturers charge us to return goods. Any free shipping applied to your original order may be deducted from your return credit. For example, if we offered free shipping on your order, we will issue you a credit for the purchase price of the returned merchandise, but will deduct our actual shipping costs for returned items.
Items must be completely unused, in their original condition and packaging, complete with all materials and resalable as new. Customers are responsible for returning the item to its warehouse of origin using the same shipping method used for outbound shipment. Refunds for the purchase price only will be issued once we have received the item and it has been determined to be in like-new condition.
Before sending back an item, please contact us through our customer service form. Once we receive your return request we will contact you within 24 hours with information regarding your return. All return requests must be made within 7 days of delivery. All returns must be sent insured for the purchase price. If an item is returned with shipping damage, it is the customer's responsibility to file a claim for the damaged merchandise.
Discounted items or items purchased using a discount Promo Code may not be returned or exchanged.
We do not accept returns on orders outside the continental United States.
Promo Codes: promotional discount codes when available apply only to sales generated on the web site. Phone sales do not qualify for any internet advertised promotional discounts.
What is your cancellation policy?
Because most of our items ship or go into production within a few days, we can only accept cancellations within 24 hours from when your order was placed. If an item has already shipped within this 24 hour period, you will be responsible for paying shipping back to the manufacturer and a restocking fee (if applicable). All cancellation requests must be emailed to [email protected]
What if my order arrives damaged or different than ordered?
Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are rare, damages do happen once in a while. It is the responsibility of the customer to inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Fedex Freight, Estes, etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.
Materials and discrepancies: Due to the nature of the furniture business, we cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite will differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on the website may differ in color due to differences in the resolution of computer monitors.
Leather: HONORMILL uses only the finest Italy leather in finishing of our furniture. In order to keep our collection affordable, your piece may also include "leather-match" material such as vinyl in areas of the piece that are not for seating such as the back and sides of some the items. This does not take away from the appearance or durability of the piece. However, if you require "Full Leather" for your furniture, please contact us to discuss the upcharge for full leather.
Marble and Stone: Stone is a natural material and variances in color, veining, edging and surface polish are considered normal and are not considered defects. All marble and stone items whether in stock or custom cannot be cancelled, changed, returned or refunded unless damaged or seriously defective. It is at the sole discretion of HONORMILL to determine whether a marble or stone is indeed defective. If in the event we deem a marble defective, it is at our sole discretion whether to repair, replace or issue a refund for the purchase. Under no circumstances on custom orders will the client be able to cancel an order once it is placed unless it has not been placed into production and HONORMILL agrees to the cancellation.
What does shipping cost?
HONORMILL offers discounted curbside delivery on all items shipping within the continental United States. If you require in-house delivery, set up and packing material removal-we also offer White Glove delivery for an additional fee.
Will the carrier bring my item(s) into my home?
HONORMILL "White Glove" as a shipping option on most large items in areas where it is available. HONORMILL makes no guarantee that White Glove shipping will be an option on your order. This option is available during checkout at an additional cost. This service includes delivery inside your house, apartment or place of business (including two flights of stairs), removal of packaging and up to 15 minutes of setup. Additional labor may be subject to additional charges.
Is my purchase protected by a warranty?
Each product is covered by the warranty offered by its manufacturer for defects. If the item breaks from regular use, (not including, customer inflicted chips, scratches, cracks, tears, etc.) and it is an an HONORMILL item, it is covered for one-year from the time of purchase for replacement or repair at the discretion of HONRMILL. Items from our Younger Collection, Innovation and Phillips Collection have a 1-year manufacturers warranty against defects. Some suppliers for our domestically sourced suppliers may not cover for one year so please communciate with us as soon as you detect a problem and we will do whatever possible to rectify this for you. The customer must provide the proof of purchase in addition to the damaged item in its entirety. We will not accept a partial exchange, all of the pieces of the item must be returned to HONORMILL. The total of the return and exchange shipping fees will be divided equally between HONORMILL Furniture and the customer. Variations in color of wood and marble are considered normal and will not be considered defective. Defects must be reported to us immediately when a product is received.
All domestic and international orders are subject to the governing laws of the United States of America and the State of New Jersey.
HONORMILL has posted measurements on items to serve as a guide only and is not responsible for 'NOMINAL' size discrepancies. All measurements advertised are within 1-4 inches accuracy to manufacturer's specifications. HONORMILL makes every effort to represent its merchandise accurately, however due to occasional changes in manufacturing by its suppliers, slight color variations or variations in dimensions of an item are considered normal. If you have very specific dimension or color requirement you must contact us to confirm the exact dimension of an item. We cannot be responsible for discrepancies in dimensions once an order has been placed. For more information, please call us at 212.560.5977.
How does your "furniture customization" option work?
On many of our items, you can customize your furniture by choosing the fabrics, leathers and woods you love. Please note: A few select styles are available only in the stocked fabric and cannot be customized, as indicated on the product page. Choose your materials. We offer more than 240 fabrics and leathers in a range of colors and patterns.
If you have any questions or concerns regarding this or require exact measurement and details on your item in a given material choice, please contact customer service at 212-560-5977 before placing your order.
Custom Orders Policy
Terms and Conditions for Custom Orders
When placing an order for a custom or out of stock item, you will receive a message during your checkout process notifying of how long the estimated shipping time is for that item. Please note that although we do our best to get your order produced and shipped as soon as possible, these shipping times are estimates only as shipping time may vary. Production times may vary due to production back log, variances in shipping line schedules and other factors that are not be within our control.
All custom orders (items not in-stock at the time you are ordering it) must be paid in advance. Please allow for variations in color as your computers monitor may not accurately represent actual colors of the materials used. Slight variances in colors or variances in dimensions of up to 10% are considered normal and will not be accepted as defective. If a specific dimension is required for an item, it is the customers responsibility to communicate the exact requirement so that our production manager can determine if the requirement can be met.
Custom order are generally placed into production within 24 hours of being placed. All custom orders are non-refundable, non-cancellable and non-returnable. In the event HONORMILL accepts a cancellation on a custom item already placed into production, a cancellation fee of 50% will be charged. All custom orders will be produced in a manner that our production manager sees fit. It is the sole responsibility of the customer to communicate in writing exact details of a custom order otherwise HONORMILL will not be responsible if the client is not satisfied with any production detail of the item.
Customers Own Materials: If our selection of fabrics and leather is not desirable for finishing your custom item, you may provide your own material for us to finish the item with given our manufacturer has the opportunity to inspect and approve the material with a customer provided swatch. HONORMILL accepts no liability for the appearance of the item after it is finished in the customer’s material. In addition, the use of Customer’s Material may void the warranty on that item. The customer is responsible for the costs of shipping the material whether it is to our domestic or overseas manufacturing facility. In the event the material is lost or damaged during shipping, it is the responsibility of the customer to file claim for the loss. HONORMILL accepts no liability for any material. If an item arrives damaged and customer wishes a replacement, customer is responsible for supplying the required material for the replacement.
**Special Note: Items on Sale Special (Price discounted from regular Price) are for in-stock colors only. Any custom orders will be billed at the regular price not the Special Price.